ABOUT
I'm a results-driven professional with a strong background in finance and telecom. Over the past 8 years after graduating from the University of Toronto, I have excelled in various client-facing roles, focusing on enhancing the client experience, driving sales, and ensuring customer success.
In early 2021, I joined Nest Wealth as a CX Specialist, where I leveraged my skillset to provide exceptional customer support. Working in this role and being part of a dynamic company sparked my interest in the technological aspects of an enterprise-grade SaaS company.
Motivated to expand my knowledge, I delved into self-learning web development in April 2022. Through online courses on platforms like Udemy, I gained valuable skills in web development and sharpened my understanding of this rapidly evolving field.
Currently, I serve as a Technical Account Manager & Application Support Engineer at dacadoo in Toronto, where I lead technical delivery for client projects, coordinate with global teams, and manage complex roadmaps, migrations, and escalations. I set up white-label environments, resolve complex support issues, and contribute to product and sales initiatives with technical expertise.
I am passionate about combining my client-focused mindset with cutting-edge technology to create impactful solutions.
If you're looking for a dedicated professional with a diverse skillset and a drive for continuous learning, I would be thrilled to discuss how I can contribute to your organization.
